Exhibitor FAQs

If you have questions about exhibiting at in-cosmetics Asia, our FAQ page will help guide you to the answers.

We hope you find this useful but if you still can't find what you're looking for then please contact a member of our team who will be more than happy to assist with your query.

1. I have not received my badge, please can you resend?
2. How can I become an exhibitor?
3. Where can I see a full list of exhibitors attending your event?
4. When does build-up of the event start, and how long do I have to break down our stand?
5. Where is my stand?
6. What is included in my stand?
7. I can’t get into the Exhibitor Portal, how do I get access?
8. Where do I find the Exhibitor Manual?
9. I am having difficulty accessing the Exhibitor Manual, what do I do?
10. How can I register sharers on my stand?
11. Can my sharers access the Exhibitor Portal?
12. I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?
13. I need someone to design/build my stand, can you help?
14. I am interested in sponsorship opportunities, what is available?
15. How can I upgrade my website listing?
16. What happens if you need to postpone/cancel the event?
17. I would like to order some furniture for my stand, who should I speak to?
18. I need to order electricity for my stand, who should I speak to?
19. I would like to arrange catering for my stand, who should I speak to?
20. How can I book a private meeting room to use during the event, who should I speak to?
21. What are the restrictions on building a stand?
22. Is there any support available for lead capturing at the event?
23. I am at the show and need to speak to someone about my stand, where do I go?
24. Can I deliver packages to the venue?
25. Is there storage space available at the venue?
26. What are the health and safety precautions you're taking and which ones will I have to take as an exhibitor to guarantee safety?
27. What are the show dates and opening hours?
28. Is there Wi-Fi available at the event?
29. I would like to speak/present at the event, how can I arrange this?
30. Are there any travel restrictions due to health and safety measures?
31. Is there parking available?
32. Will I need to wear a mask at the event?
33. What security checks are in place at the event?
34. Can I use the logo for your event on my website, or as personal email signature etc?
35. Can I upload a press release to the website?

Once exhibitor registration goes live (in August 2024), our badge confirmation e-mails can in some cases find their way to your spam/junk folders, so please do check there in the first instance and look out for an email from us. If you're still unable to locate you're badge, feel free to contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

It is great to hear you are interested in joining us as an exhibitor. Please submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available. If you would like to check your exhibiting package options beforehand, please visit this page.

View all companies that exhibited in 2023. This information is regularly updated as new exhibitors join the event and before the new Exhibitor Directory goes live in 2024 , so be sure to return to this page regularly. Please note this information is only available via our website, we are unable to share this in any other format.

See below for an idea of timelines based on the 2023 schedule as an example, full info will be found in the Exhibitor Manual (once it goes live) available via the Exhibitor Portal. 

BUILD

"Space Only" Stand Build-up

2 November 2024, 12.00-22:00 Hrs.

3 - 4 November 2024, 08:00 - 22:00 Hrs

Shell Scheme Build-up

3 November 2024, 12:00-22:00 Hrs. 

4 November 2024, 08:00-22:00 Hrs.

BREAKDOWN

Disconnection / Cut-off of all utilities

7 November 2024, 17:15 Hrs.

Collection of rental items

7 November 2024, 17:15 Hrs.

Packing of exhibit and removal of hand-carried exhibits

7 November 2024, 17:00-19:00 Hrs.

Removal of heavy exhibits and stand dismantling

6 November 2024, 19:00-22:00 Hrs.

8 November 2024, 08:00-15:00 Hrs.
 

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance. View the floorplan with all stand locations here. 

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

You can find a link to the Portal here. If you have any further difficulties please contact our Customer Services team who will be happy to help.

The Exhibitor Manual will be available within the Exhibitor Portal a few months before the show. Please log in to the portal and then scroll down to the ‘Services’ box where you will find a link to access the exhibitor manual once it is live.

The Exhibitor Manual will be available (via the Exhibitor Portal) to main stand holders who have signed and returned their contracts. If you are a main stand holder, you can grant access to individuals responsible for managing their participation by sharing your unique access details. If you are a confirmed main stand holder and are unable to access the Exhibitor Manual please contact our Customer Services team who will be happy to help.

You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Once you have registered your sharers in the Exhibitor Portal, they will each receive a link to log in to the Portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

Firsly we encourage you to reach out to your sales contact – if necessary they can then share further contact details with you if you need to speak with our accounts team.

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team at [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering exceptional service and outstanding results.

Please get in touch with your sales representative for more information on sponsorship options. To browse opportunities now, please visit the exhibitor page here.

Please get in touch with your sales representative for more information on upgrading your participation. Or browse through our upgrade packages here.

We will be in touch with exhibitors as a priority via email, press releases and all our social media channels  as soon as decisions are made with all the information you need.

You can view a variety of furniture options for both Shell Scheme and Space Only stands via the Exhibitor Manual, which you will be able to access in the Exhibitor Portal once it goes live. If you still have questions, please contact your sales representative.

You can order electrics from our official show electrical contractor via the Exhibitor Manual (once it goes live), which you can access in the Exhibitor Portal. If you have booked a shell scheme stand please ensure you understand what is included in this package before ordering additional items.

Please refer to the catering information available in the Exhibitor Manual (once it goes live), which you can access in the Exhibitor Portal.

Please get in touch with your sales representative to discuss private meeting room options.

Please refer to the stand building information available in the Exhibitor Manual (once it goes live), which you will be able to access in the Exhibitor Portal.

To support you with lead capturing , our Emperia app will be available to all exhibitors who wish to capture high quality leads with the simple scan of a badge. Learn about how Emperia works here.

Our Operations team will be at the show to support you via our Organiser's Office, along with all official contractors whose details will be listed in the Exhibitor Manual (once it goes live). In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

You will be able to find all delivery information in the Exhibitor Manual (once it goes live), which you can access via the Exhibitor Portal.

There is no storage space provided by the venue. Please, check the Exhibitor Manual (once it goes live) for further information.

We work closely with the venue and local government authorities to comply with all safety and health measures. For detailed information on all our hygiene measures, and medical safeguarding, please access our Health and Safety Page. We also require exhibitors to comply with all venue and government safety measures, as detailed on the page here.

These are the dates and times for people visiting the show.

Tuesday 5 November 2024, 10:00 - 18:00
Wednesday 6 November 2024, 10:00 - 18:00
Thursday 7 November 2024, 10:00 - 17:00

Details for specific timings for exhibitors will be available in 2024. In the meantime, should you have any questions, please contact our Operations team at [email protected] or find more information on the Exhibitor Manual once it goes live.

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the Exhibitor Manual (once it goes live), which you can access in the Exhibitor Portal.

There are opportunities to present at the Technical Seminars, the Formulation Lab and Spotlight On Seminars. Please contact your sales representative for more information.

You are no longer required to wear a mask. Please refer to our Safety Page for more information on health and safety measures.

Yes, there is. Please refer to the Exhibitor Manual (once it goes live) for full details.

No, you are not required to wear a mask. Please refer to our Safety Page for more information.

The Bangkok International Trade & Exhibition Centre (BITEC) has a number of sanitisation areas in order to safeguard your health. 

You may use our logo to promote your participation as long as you use the most up to date version and follow our brand guidelines. You'll also be able to download banners to promote your participation in the event with your stand number and in-cosmetics Asia logo branding in 2024. We'll be in touch with all exhibitors when this is available.

You may upload our press releases via the Exhibitor Portal. Please also contact your sales representative for any PR questions and they will relay them to the Marketing team.